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24/7 legal receptionist that screens injury cases, verifies caller identity, collects accident details, schedules free consultations, and texts secure document upload links. Designed as a polished, production-ready voice workflow with premium scheduling, routing, and handoff patterns.
Legal Services
A caller contacts Alex Legal after a car accident. Maya, the AI legal receptionist, provides non-attorney disclaimers, screens the case, collects contact info and accident details without interrupting, qualifies representation, books a phone consultation, and dispatches a secure document upload link.
Overview
A caller contacts Alex Legal after a car accident. Maya, the AI legal receptionist, provides non-attorney disclaimers, screens the case, collects contact info and accident details without interrupting, qualifies representation, books a phone consultation, and dispatches a secure document upload link.
Agent Capabilities
Premium workflow step with clear handoff, capture, or confirmation logic.
Premium workflow step with clear handoff, capture, or confirmation logic.
Premium workflow step with clear handoff, capture, or confirmation logic.
Premium workflow step with clear handoff, capture, or confirmation logic.
Premium workflow step with clear handoff, capture, or confirmation logic.
Premium workflow step with clear handoff, capture, or confirmation logic.
Agent Specification
Conversation Flow
Greet caller and state non-attorney legal disclaimer
Identify intent (new case screening)
Capture caller name, verified phone number, and DOB
Confirm caller does not already have an attorney
Capture accident date, type, and location
Listen to caller accident narrative without interruption
Gather injury details, medical treatment history, and missed work days
Collect insurance details, police report status, and witness contacts
Integrations
Guardrails
Outcomes
Use LuMay's reusable platform foundation to deploy this voice workflow secure, governed, and with measurable business value.