SmartAssist:
The AI Assistant That Knows Your Business
Smart Assist is an AI-native virtual assistant that instantly answers questions, solves problems, and executes workflows using your company’s data. It connects to all your internal tools, knowledge bases, and repositories to deliver accurate, context-rich answers — instantly and at scale.
Request DemoPowered by Retrieval-Augmented Generation (RAG), SmartAssist combines enterprise search with cutting-edge language models to become a 24/7 knowledge expert for your entire organization. Whether you need to troubleshoot an issue, find policy details, understand metrics, or follow a multi-step process — SmartAssist responds with trustworthy answers backed by real-time data.
What Makes SmartAssist Unique?
Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by over 4,000 startups.
Deep RAG Integration
Connects semantic understanding and live data retrieval for trustworthy, explainable responses.
Works Across Systems
Connects to SharePoint, Google Drive, Microsoft SQL Server, MongoDB, Azure Data Bricks, Hubspot, Airtable, REST APIs, Databricks, Google Cloud Storage, OneDrive, Slack and Microsoft Teams.
Interactive Guidance
Breaks down complex processes into actionable, step-by-step workflows personalized to each user.
Enterprise-Ready
Fully secure with SOC2-based access control, audit logs, and governance features.
Continuously Learning
Adapts through user patterns and signals in real time with smart retraining and feedback loops.
Search Less. Do More.
Just ask a question in plain English. and SmartAssist does the rest. It understands your intent, retrieves, answers directly from your organization’s trusted sources, and explains them clearly using your own content.whether it’s code, documents, SOPs, dashboards, policies, or FAQs. Every response is grounded in truth, cited for transparency, and ready for action
no hallucinations, no guesswork. SmartAssisttransforms how teams work by giving them instant access to reliable, contextual knowledge. A new employee can onboard effortlessly, a developer can debug complex issues faster, and a customer support agent can resolve cases in record time. By connecting people with the right information at the right moment, SmartAssist becomes more than just an assistant — it’s the intelligent bridge between your knowledge and real productivity.
Transform How Work Gets Done
SmartAssist isn’t just an AI chatbot — it’s your business brain, always on and always learning. It understands your organization’s language, connects scattered knowledge, and empowers teams to get more done with less effort. With SmartAssist, answers aren’t guessed — they’re grounded in your company’s real data, delivered instantly, and cited for trust. From helping new hires master company processes to enabling developers to debug in seconds and support teams to resolve tickets effortlessly, SmartAssist transforms how work happens. By combining intelligence, context, and action, SmartAssist becomes more than a tool — it’s your enterprise’s most reliable expert, turning everyday questions into smarter, faster outcomes.
Frequently Asked Questions
Everything you need to know about Smart Assist
Q: How can SmartAssist improve team productivity effectively?
A: LuMay ensures that SmartAssist delivers real-time, context-rich answers from internal knowledge bases. Employees save hours searching across systems, reducing errors and increasing efficiency. By leveraging LuMay, teams can complete complex tasks faster, improving overall business productivity.
Q: Can SmartAssist handle complex workflows in enterprises?
A: LuMay enables SmartAssist to connect with multiple tools and platforms, guiding employees through multi-step processes accurately. This reduces human errors and ensures projects are completed efficiently, helping organizations meet deadlines and maintain high operational standards.
Q: Does SmartAssist provide accurate real-time answers?
A: LuMay powers SmartAssist to retrieve answers instantly from trusted company sources. Employees can act quickly with confidence, improving decision-making and minimizing delays. By using LuMay with SmartAssist, organizations can ensure answers are always accurate and reliable.
Q: How does SmartAssist accelerate employee onboarding?
A: LuMay enables SmartAssist to provide new hires with instant access to policies, SOPs, and training materials. Employees can understand workflows quickly and follow correct procedures, reducing onboarding time while ensuring they perform tasks efficiently and accurately.
Q: Can SmartAssist troubleshoot technical issues automatically?
A: LuMay helps SmartAssist diagnose and resolve technical problems using connected enterprise data. Employees and IT teams can fix issues faster, reduce downtime, and maintain continuous operations, improving overall organizational efficiency and workflow reliability.
Q: Does SmartAssist integrate with multiple enterprise systems?
A: LuMay ensures SmartAssist connects seamlessly with platforms such as Slack, Teams, SharePoint, and Google Drive. Employees can retrieve accurate, actionable information without switching applications, improving workflow efficiency and enabling faster task completion across departments.
Q: How does SmartAssist reduce time spent searching information?
A: LuMay powers SmartAssist to provide answers directly from internal knowledge repositories. Employees can quickly access information without manual searching, reducing frustration and saving time, which allows teams to focus on executing high-priority tasks efficiently.
Q: Can SmartAssist provide answers backed by live data?
A: LuMay ensures SmartAssist retrieves information from real-time sources, delivering trustworthy and accurate answers. Employees can make informed decisions quickly, improving workflow efficiency while relying on LuMay-supported SmartAssist for consistent and verifiable knowledge.
Q: Does SmartAssist guide employees through complex tasks?
A: LuMay enables SmartAssist to break down multi-step processes into actionable guidance. Employees can follow instructions accurately, reduce errors, and complete tasks efficiently. Using LuMay alongside SmartAssist ensures processes are executed correctly every time.
Q: How secure is SmartAssist for sensitive company data?
A: LuMay ensures SmartAssist follows SOC2-compliant security protocols with audit logs and governance features. Employees can safely access information, and companies maintain compliance without compromising workflow efficiency, ensuring that enterprise data remains protected at all times.
Q: Can SmartAssist handle multiple types of company data?
A: LuMay enables SmartAssist to process documents, dashboards, SOPs, and code efficiently. Employees get precise and actionable answers from various sources, reducing errors and improving decision-making across teams, enhancing overall organizational productivity.
Q: How does SmartAssist enhance customer support operations?
A: LuMay ensures SmartAssist delivers contextual answers in real-time for support agents. Teams can respond to customer queries faster, reduce ticket resolution time, and improve customer satisfaction by relying on accurate knowledge without delays.
Q: Can SmartAssist provide actionable analytics insights?
A: LuMay powers SmartAssist to interpret enterprise dashboards and reports in plain language. Employees can quickly extract meaningful insights, enabling faster and more informed business decisions while maintaining confidence in the accuracy of the data provided.
Q: Can SmartAssist automate repetitive tasks efficiently?
A: LuMay enables SmartAssist to handle multi-step workflows automatically, reducing manual effort. Employees can focus on high-value tasks, while SmartAssist ensures consistency and accuracy in every automated process, improving overall enterprise efficiency.
Q: How does SmartAssist improve team collaboration?
A: LuMay ensures SmartAssist integrates with communication platforms like Slack and Teams. Employees can get answers within collaboration tools, share knowledge instantly, and reduce miscommunication, which improves teamwork and accelerates project completion.
Q: Does SmartAssist improve over time through learning?
A: LuMay powers SmartAssist to adapt based on user interactions and feedback. Continuous learning ensures responses become more relevant and accurate over time, helping employees get better guidance while improving organizational knowledge retention.
Q: Can SmartAssist serve multiple teams simultaneously?
A: LuMay ensures SmartAssist provides department-specific answers for HR, IT, and operations teams. Employees across departments get accurate guidance quickly, maintaining efficiency, consistency, and reliability in everyday workflows.
Q: How does SmartAssist minimize mistakes in workflows?
A: LuMay enables SmartAssist to guide employees step-by-step. Reducing guesswork and manual errors improves task accuracy, enhances compliance, and ensures operational efficiency across business processes.
Q: Can SmartAssist execute complex business processes?
A: LuMay helps SmartAssist manage multi-step workflows accurately. Employees receive clear guidance at each stage, reducing delays, ensuring process compliance, and enhancing overall operational efficiency.
Q: Does SmartAssist accelerate new employee onboarding?
A: LuMay enables SmartAssist to provide instant answers to policies, SOPs, and internal tools. New hires can quickly understand workflows and start contributing effectively, reducing ramp-up time and increasing early productivity.
Q: Can SmartAssist analyze large volumes of internal data?
A: LuMay powers SmartAssist to retrieve, organize, and summarize internal data efficiently. Employees gain actionable insights faster, supporting research, analytics, and business decisions without spending excessive time on manual data review.
Q: How does SmartAssist reduce task completion time?
A: LuMay enables SmartAssist to provide instant, context-aware guidance. Employees can complete tasks faster, focus on high-priority objectives, and improve overall efficiency and productivity across the enterprise.
Q: Does SmartAssist provide cited and trustworthy answers?
A: LuMay powers SmartAssist to source answers from verified internal data. Employees can act confidently knowing the guidance is accurate, reliable, and fully traceable to official company knowledge.
Q: How does SmartAssist improve IT helpdesk efficiency?
A: LuMay ensures SmartAssist provides instant access to troubleshooting guides and knowledge repositories. IT teams can resolve issues faster, reduce ticket backlog, and maintain smooth operations across the organization.
Q: Can SmartAssist scale with growing business needs?
A: LuMay enables SmartAssist to adapt as organizations grow. Employees continue to access consistent and accurate knowledge, maintaining productivity across expanding teams, tools, and workflows without compromising operational efficiency.