Terms of Service

1) Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.

2) Use of Services

Our services are designed for enterprise and business use. You agree to:

• Use our services only for lawful business purposes and in accordance with these Terms.
• Not use our services in any way that could damage, disable, or impair our systems.
• Not attempt to gain unauthorized access to any part of our services, accounts, or systems.
• Not use our services to transmit malicious code, viruses, or any harmful content.
• Comply with all applicable laws, regulations, and third-party rights.

3) Account Registration

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

4) Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and design, are owned by LuMay AI or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes.

You retain all rights to the data and content you provide to our services. By using our services, you grant us a limited license to process your data solely to provide and improve our services.

5) Data Processing and Privacy

We process your data in accordance with our Privacy Policy. For enterprise deployments, data processing is governed by our Data Processing Agreement (DPA) and applicable agreements with your organization. We do not store or retain CRM data processed via our assistants beyond the active session.

6) Service Availability

While we strive to ensure our services are available 24/7, we do not guarantee uninterrupted access. We may suspend or terminate services for maintenance, security, or other operational reasons. We are not liable for any downtime or service interruptions, except as specified in enterprise service level agreements (SLAs).

7) Fees and Payment

Certain services may require payment of fees. All fees are non-refundable unless otherwise stated in your enterprise agreement. We reserve the right to modify our pricing with reasonable notice. Failure to pay fees may result in suspension or termination of services.

8) Limitation of Liability

To the maximum extent permitted by law, LuMay AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or related to your use of our services. Our total liability shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.

9) Indemnification

You agree to indemnify, defend, and hold harmless LuMay AI and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

10) Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, and limitations of liability.

11) Third-Party Services

Our services may integrate with or contain links to third-party services, websites, or applications. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is governed by their respective terms and privacy policies.

12) Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be error-free, secure, or uninterrupted.

13) Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of California.

14) Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the “Last updated” date and, where appropriate, by providing additional notice through our services or via email. Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.

15) Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

16) Entire Agreement

These Terms, together with our Privacy Policy and any enterprise agreements you may have with us, constitute the entire agreement between you and LuMay AI regarding your use of our services and supersede all prior agreements and understandings.