The AI Agent
Factory.

The reasoning, memory, and tool-dispatch runtime that powers every LuMay agent. Provider-agnostic across LLM vendors. Built-in RAG, classification, and structured-output reasoning. The same engine runs an inbound voice call, a CRM follow-up, and a multi-step legal review - only the agent configuration changes.

• Provider abstraction
• RAG & vector retrieval
• Structured outputs
• Stateful memory
• Tool registry & dispatch
• Cost & latency controls

Real-time speech-to-text, reasoning, tool-calling, and synthesis stitched into one low-latency pipeline. Inbound and outbound calling out of the box, with mid-call connector dispatch, human handoff, and a full transcript and sentiment trace on every call. Carrier-agnostic.

• Streaming STT/TTS
• Sub-second turn latency
• Mid-call tool calling
• Inbound + outbound
• Human handoff
• Per-call OTel trace

Where workflows live. Author a flow once, run it across agents - multi-step, multi-agent, with branching, retries, approvals, and human-in-the-loop gates. The orchestrator is what turns a single answer into a completed business outcome.

• Visual flow author
• Multi-agent coordination
• Approvals & HITL
• Retries & compensations
• Versioning & rollback
• Event-driven triggers

Provider-abstracted integration into the systems agents need: CRM, ticketing, email, documents, identity, databases, telephony, and MCP servers. Credentials are validated at creation, refreshed automatically, and every call is wrapped in an observability span.

• CRM, ticketing, email, docs, telephony, SQL
• OAuth + API-key vault
• Pre-flight credential checks
• MCP-server support
• Per-call tracing