Integrations · Knowledge

Knowledge Base

Ground answers in approved articles, policies, and FAQs.

Knowledge Base integration lets your LuMay voice agent search approved knowledge content and answer questions during a call. Configure the connection once, then attach it to any approved agent workflow.

Key benefits

Instant retrieval
Approved answers only
Better first-contact resolution

Common use cases

FAQ automation
Policy answers
Document-assisted support

Full setup guide on our docs

Step-by-step setup can include credentials, permissions, workflow rules, screenshots, and agent-side configuration.

Ask for the Knowledge Base setup guide

Build a voice agent that uses Knowledge Base

Start free, configure the integration from your workflow, and attach it to the voice agent that handles your customer conversations.

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