Customer Service
Resolve FAQs, handle support requests, collect details, and escalate when needed.
Build, test, and ship reliable voice AI assistants
Choose from use cases
BUILT FOR EVERY INDUSTRY
Pre-built templates get you live in minutes. Fully customizable when you need it.
Resolve FAQs, handle support requests, collect details, and escalate when needed.
Troubleshoot user issues, create tickets, and guide employees through fixes.
Schedule, reschedule, cancel appointments, and answer patient questions.
Answer questions from uploaded documents and knowledge base content.
Qualify leads, collect contact details, and update CRM records.
Track shipments, answer delivery questions, and handle delay updates.
Send reminders, confirm attendance, and update appointment status.
Remind customers about payments and collect payment intent politely.
Describe how calls should go. LuMay follows multi-step workflows, every time.
Welcome the caller and ask for their order number.
Look up the order and fix the issue on the call.
Close the call with a clear summary.
Hand your agent the docs you already have - plain text, Markdown, PDFs, and more.
Drop docs to teach your agent
PDF · MARKDOWN · PLAIN TEXT
Talk to your agent in the browser. Make a change, hear it that second.
Pick from a library of 80+ built-in voices. Or clone your brand's voice from just two minutes of audio.
voices · 25+ languages
Play back any call, start to finish. Hear exactly what your customers heard.
"You're all set for Thursday at 7."
0:18 / 0:47Wire in your APIs. When a call needs a person, LuMay hands it off.
Decide what your agent will and won't do. It stays inside the lines, on every call.
Simply describe your voice AI assistant in plain text, then watch LuMay do the rest. Building voice AI assistants is easier than ever before.
Write in text what changes you want made to your voice AI assistant. Ask in text to configure voices, latest LLMs, transfers, knowledge bases, and web search.
Build reliable voice AI assistants through simulated testing, real-time observability, no-code tuning, evaluation, deployment, and monitoring.
Create, configure, and launch your AI voice agent in minutes.
Write your agent's prompt or start from a ready-made template.
Choose from ultra-realistic voices that match your brand.
Link your CRM, calendar, knowledge base, and business tools.
Test, deploy, and start handling real customer calls.
Whether answering front-desk support calls, handling service questions, or running outbound sales and reminder campaigns, LuMay Voice Agents automates the repetitive work so your human team can focus on higher-value conversations.

Inbound
Customer Service
Caller gives name and phone number
Agent verifies identity against CRM or customer database
Agent retrieves the latest case, order, or ticket
Agent answers the question or creates a new ticket
Agent sends confirmation by email or SMS
Agent escalates if the issue is urgent or unresolved
Spin up a production-grade voice agent from a single prompt. Free to try, no credit card required.
Try for freeWalk through LuMay with our team. Get tailored guidance for your use case and pricing.
Book a demo