Lumay For Real Estate
AI voice agents that qualify buyers, book viewings, and follow up on leads - around the clock, in 30+ languages.
Real estate runs on speed. The buyer who calls at 7pm on a Sunday and reaches a human wins. The one who gets voicemail often moves on. Lumay gives real estate agencies and property businesses an AI voice agent that qualifies every inbound lead, checks live property availability, books viewing appointments, and pushes structured lead data directly to the CRM - whether the office is open or not.
Leads Don't Wait For Business Hours
The real estate contact problem is well understood. Most leads come in outside of office hours. Response time is one of the strongest predictors of conversion - buyers who are contacted within minutes convert at significantly higher rates than those contacted hours later.
An AI voice agent answers every call immediately. It asks the right qualification questions - property type, budget, timeline, preferred location - captures the answers as structured data, matches listings from your database in real time, and books the viewing. The lead arrives in the CRM with a full profile and a sentiment score before a single agent has picked up the phone.
For international buyers or multi-language markets, the agent switches to the caller's language automatically from a choice of 30+ locales.
Core Capabilities For Real Estate Businesses
| Capability | What it does | Why it matters |
|---|---|---|
| Lead Qualification Flows | Multi-step conversation guides buyers through property preferences, budget, timeline, and urgency. Captures structured data in validated state fields at every step. | Hot leads arrive in the CRM with 8+ data fields - no manual entry, no guesswork. |
| Property Lookup | Connects to your MLS, property database, or listing platform via API or MCP tools. AI reads availability, pricing, and listing details in real time during the call. | Buyers get accurate property information live in the call - no follow-up required. |
| Viewing Appointment Booking | Calendar API integration books viewings during the call. Confirms, reschedules, or cancels with automated SMS confirmation sent to the buyer. | Viewing calendars fill automatically - no back-and-forth between agents and buyers. |
| After-Hours Coverage | Time-based routing with IANA timezone support. Business hours route to agents; after-hours to AI. Calls handled for up to 60 minutes. | Zero missed leads after close of business - every enquiry is captured and actioned. |
| CRM Integration | Caller ID lookup links inbound calls to existing CRM records instantly. Lead data and sentiment scores are pushed back to your CRM after every call. | Every call enriches your CRM with no manual data entry. |
| 30+ Language Support | Automatic language detection routes calls to the right voice profile. Supports Spanish, Mandarin, French, Arabic, Hindi, Portuguese, and more. | Serves international buyers in their language without additional staffing. |
From Enquiry To Booked Viewing
Buyer calls or is called
Inbound enquiries are answered instantly. Outbound follow-up sequences are triggered automatically from your CRM lead list.
Qualification flow runs
The AI guides the buyer through property preferences, budget, location, and timeline. Phone numbers and dates are validated in E.164 and ISO format.
Property matched
API tools query your property database in real time. The agent presents matching listings with pricing, availability, and location details during the call.
Viewing booked and logged
The calendar integration books the viewing. SMS confirmation is sent via connector. A full lead profile - with sentiment score - is pushed to the CRM.
Real Estate Lead Handling: Traditional Vs Lumay
Traditional Approach
- ×After-hours enquiries go to voicemail
- ×Agents manually qualify buyers over multiple calls
- ×Property availability requires agent to check the system
- ×Viewing bookings depend on agent availability
- ×International buyers face language barriers
- ×Lead data entered manually into CRM after calls
- ×High-volume periods overwhelm the sales team
With LuMay
- Every call answered 24/7 - including weekends and evenings
- AI qualifies buyers in a single call with 8+ structured data fields
- Real-time property lookup happens live in the call
- Calendar integration books viewings during the call automatically
- Automatic language detection - 30+ languages, zero manual routing
- Structured lead profile pushed to CRM automatically after every call
- Unlimited concurrent AI calls - no capacity limits during peak periods
Real Estate Segments Where Lumay Performs
| Segment | How it applies |
|---|---|
| Residential Agencies | Handle buyer and seller enquiries 24/7. Qualify leads, book viewings, and follow up on open listings automatically - without increasing front-office headcount. |
| Commercial Property | Manage enquiries for office, retail, and industrial space. Capture tenant requirements, check availability, and route to the right agent with a full brief. |
| Property Management Companies | Handle maintenance requests, tenancy enquiries, and renewal conversations at scale. AI creates tickets and routes urgent issues immediately. |
| PropTech Platforms | Add a voice channel to your existing property platform. AI handles listing enquiries, live availability checks, and booking flows natively. |
Powered By Voxentis
Lumay's real estate voice agent runs on Voxentis - AI voice infrastructure with live MLS connectivity, calendar booking, CRM sync, and 30+ language support built in. Learn more at voxentis.lumay.ai.
Related Pages On Lumay.ai
Lumay for Legal
Client intake and appointment automation for law firms - including real estate attorneys.
Lumay for Finance
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Lumay + Salesforce
How lead data from calls syncs to Salesforce CRM in real time.
Lumay + Calendly
Live viewing appointment booking during calls - Calendly integration details.
Lumay Voice Agent Features
Inbound, outbound, escalation, analytics - full voice agent feature overview.
Start Qualifying Every Lead - Day And Night
One AI deployment. Every enquiry answered. Every viewing booked.