AI voice agents that qualify buyers, book viewings, and follow up on leads — around the clock, in 30+ languages.
Real estate runs on speed. The buyer who calls at 7pm on a Sunday and reaches a human wins. The one who gets voicemail often moves on. Lumay gives real estate agencies and property businesses an AI voice agent that qualifies every inbound lead, checks live property availability, books viewing appointments, and pushes structured lead data directly to the CRM — whether the office is open or not.
The real estate contact problem is well understood. Most leads come in outside of office hours. Response time is one of the strongest predictors of conversion — buyers who are contacted within minutes convert at significantly higher rates than those contacted hours later.
An AI voice agent answers every call immediately. It asks the right qualification questions — property type, budget, timeline, preferred location — captures the answers as structured data, matches listings from your database in real time, and books the viewing. The lead arrives in the CRM with a full profile and a sentiment score before a single agent has picked up the phone.
For international buyers or multi-language markets, the agent switches to the caller's language automatically from a choice of 30+ locales.
| Capability | What it does | Why it matters |
|---|---|---|
| Lead Qualification Flows | Multi-step conversation guides buyers through property preferences, budget, timeline, and urgency. Captures structured data in validated state fields at every step. | Hot leads arrive in the CRM with 8+ data fields — no manual entry, no guesswork. |
| Property Lookup | Connects to your MLS, property database, or listing platform via API or MCP tools. AI reads availability, pricing, and listing details in real time during the call. | Buyers get accurate property information live in the call — no follow-up required. |
| Viewing Appointment Booking | Calendar API integration books viewings during the call. Confirms, reschedules, or cancels with automated SMS confirmation sent to the buyer. | Viewing calendars fill automatically — no back-and-forth between agents and buyers. |
| After-Hours Coverage | Time-based routing with IANA timezone support. Business hours route to agents; after-hours to AI. Calls handled for up to 60 minutes. | Zero missed leads after close of business — every enquiry is captured and actioned. |
| CRM Integration | Caller ID lookup links inbound calls to existing CRM records instantly. Lead data and sentiment scores are pushed back to your CRM after every call. | Every call enriches your CRM with no manual data entry. |
| 30+ Language Support | Automatic language detection routes calls to the right voice profile. Supports Spanish, Mandarin, French, Arabic, Hindi, Portuguese, and more. | Serves international buyers in their language without additional staffing. |
Inbound enquiries are answered instantly. Outbound follow-up sequences are triggered automatically from your CRM lead list.
The AI guides the buyer through property preferences, budget, location, and timeline. Phone numbers and dates are validated in E.164 and ISO format.
API tools query your property database in real time. The agent presents matching listings with pricing, availability, and location details during the call.
The calendar integration books the viewing. SMS confirmation is sent via connector. A full lead profile — with sentiment score — is pushed to the CRM.
| Segment | How it applies |
|---|---|
| Residential Agencies | Handle buyer and seller enquiries 24/7. Qualify leads, book viewings, and follow up on open listings automatically — without increasing front-office headcount. |
| Commercial Property | Manage enquiries for office, retail, and industrial space. Capture tenant requirements, check availability, and route to the right agent with a full brief. |
| Property Management Companies | Handle maintenance requests, tenancy enquiries, and renewal conversations at scale. AI creates tickets and routes urgent issues immediately. |
| PropTech Platforms | Add a voice channel to your existing property platform. AI handles listing enquiries, live availability checks, and booking flows natively. |
Lumay's real estate voice agent runs on Voxentis — AI voice infrastructure with live MLS connectivity, calendar booking, CRM sync, and 30+ language support built in. Learn more at voxentis.lumay.ai.
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One AI deployment. Every enquiry answered. Every viewing booked.
