Connector Tools Integration Guide

Connect CRMs, databases, messaging platforms, business applications, and external services to voice agents easily.

What Are Connectors?

Connectors are pre-built tool packages for popular third-party services. Unlike API Tools (which require manual endpoint configuration), connectors come with pre-defined actions, authentication flows, and response mappings.

One-click setup with OAuth or API key authentication
Pre-defined tool actions for each service
Automatic schema validation and error handling
Tool names are customizable per connector

Available Connectors

Connector	Actions
Twilio	send SMS, make call, lookup number, check call status
Salesforce	search contacts, create lead, update opportunity, log activity
HubSpot	search contacts, create deal, update company, log call
Slack	send message, create channel, upload file, search messages
Google Calendar	check availability, create event, update event, list events
Zendesk	create ticket, update ticket, search tickets, add comment

Install Twilio Connector

curl -X POST https://api.voxentis.com/v1/tools/connectors \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "connector": "twilio",
    "config": {
      "account_sid_env": "TWILIO_ACCOUNT_SID",
      "auth_token_env": "TWILIO_AUTH_TOKEN",
      "from_number": "+18005550100"
    },
    "enabled_actions": ["send_sms", "lookup_number"]
  }'

Assign Connector Tools to Agent

curl -X PATCH https://api.voxentis.com/v1/agents/agt_9f2k4h1a/config \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "tools": [
      "twilio_send_sms",
      "twilio_lookup_number",
      "salesforce_search_contacts"
    ]
  }'

Need a connector for a service we don't support yet? Build a custom connector using our Connector SDK or register it as an API Tool.