Integrations
LuMay voice agents connect to business systems so they can do real work during a call: look up customer records, create tickets, book appointments, send notifications, and update operational systems.
Overview
This page keeps the integration information in a docs-friendly format that is easier to read, share, and update than a marketing section.
Available Integrations
| Integration | Category | What it does |
|---|---|---|
| Google Calendar | Calendar & CRM | Read availability and write bookings to Google Calendar. |
| Square Appointments | Calendar & CRM | Schedule service appointments from voice conversations. |
| Salesforce | Calendar & CRM | Update contacts, leads, and opportunities from call outcomes. |
| Freshdesk | Support | Create and update support tickets from customer calls. |
| Zendesk | Support | Route support requests and sync customer issue details. |
| ServiceNow | Support | Connect voice workflows to ITSM and service operations. |
| Twilio | Telephony | Bring phone numbers and programmable calling into agent flows. |
| Zoho | CRM & Operations | Sync customer, sales, and operations data with Zoho apps. |
| Shopify | E-commerce | Support order, customer, and commerce workflows. |
| Stripe | Payments | Connect payment and billing context to customer calls. |
| Google Sheets | Data & Files | Write structured call outputs into operational spreadsheets. |
| Google Drive | Data & Files | Use shared files and folders as part of agent workflows. |
| OneDrive | Data & Files | Connect Microsoft file storage to voice agent processes. |
| SharePoint | Data & Files | Read and organize business documents for agent workflows. |
| SQL | Data & Files | Connect structured business data to agent actions. |
| Knowledge Base | Knowledge | Ground answers in approved articles, policies, and FAQs. |
| SendGrid | Messaging | Send automated email updates and call follow-ups. |
| Mailgun | Messaging | Trigger transactional email from voice agent outcomes. |
| Resend | Messaging | Send clean agent-generated emails from your workflows. |
FAQs
What integrations does LuMay support natively?+
LuMay voice agents support native integrations across CRM, calendars, support tools, telephony, messaging, files, data, payments, and commerce.
Can I connect to a tool that isn't listed here?+
Yes. LuMay can connect through REST APIs, webhooks, custom workflow connectors, and customer-specific integration patterns.
How long does it take to set up a native integration?+
Most standard integrations can be configured during implementation once access, credentials, permissions, and workflow rules are confirmed.
Can I trigger LuMay voice agent calls from another tool?+
Yes. Voice agent calls can be triggered from supported systems, workflow tools, CRM events, webhooks, APIs, and approved operational workflows.
Are integrations configured per agent or per workspace?+
Integrations can be configured per workspace or per agent depending on your operating model and governance needs.
How to Extend
- Use a native integration when the system is already supported.
- Use a REST API connector for secure HTTPS endpoints.
- Use a webhook target for post-call payload delivery.
- Ask for a custom connector when the workflow needs special handling.