6 Best AI Receptionists for Car Dealerships (2026)

TL;DR: This list ranks 6 options for US dealers. LuMay Voxentis is first for groups keeping their PBX, but it has no DMS integration, so DMS-led stores should compare Numa, Spyne and Toma.

An AI receptionist for car dealerships answers sales, service and parts calls, books service appointments, qualifies sales leads and routes calls to the right person. Dealer-specific products read customer and vehicle history from the DMS.

Ranking criteria and disclosure: LuMay publishes this list and ranks its own offering. We ranked on fit behind an existing PBX, governance and human escalation, published pricing and deployment evidence, then DMS and scheduler integration as a separate check. No vendor paid for placement.

Quick Answer: LuMay Voxentis ranks first for multi-rooftop groups keeping their PBX, but it has no DMS integration. For booking into the DMS on the call, Numa is the most dealership-specific choice, connected to CDK, Reynolds and Reynolds, Tekion, Dealertrack and Xtime.

Why DMS Integration Still Matters

Pasch Group's dealer buyer's guide puts it simply: without your DMS, the assistant cannot see the caller's vehicles or history, and every call starts from zero.

• With DMS and scheduler integration
  • Looks up the caller, vehicle and service history
  • Books into live service slots and logs outcomes
• Without it
  • Answers, qualifies and routes calls, then hands off
    • Staff still book appointments and update records
  • Useful for overflow and after-hours, not full booking

Pasch Group also advises fixing phone transfers and confirming your DMS is on the vendor's integration list before you sign.

6 Best AI Receptionists for Car Dealerships: Comparison Table

Details come from vendor pages and from the Stork.AI automotive directory. Numa and Spyne publish rankings that include themselves. Confirm DMS write-back on your own system.

The 6 Best AI Receptionists for Car Dealerships, Ranked

1. LuMay Voxentis

To be plain: Voxentis has no DMS integration. It cannot read customer or vehicle records from CDK, Reynolds and Reynolds, Tekion or any other DMS, and it does not book directly into a service scheduler.

What it does offer is phone-system fit at scale. LuMay's AI Products page says Voxentis deploys behind your existing PBX, and its Voice Agent deployment story reports 1.2M calls per month in financial services.

Pilots are priced up front. LuMay's pricing page lists packaged agents with published starting prices and a Production Pilot over 4–8 weeks, and states that governance and security are included.

• Best for: multi-rooftop groups keeping their PBX that need answering, routing and after-hours overflow
  • Department routing, message capture and multilingual callers
• Limits: no DMS integration; staff complete bookings and record updates
• Not for: stores that need appointments written into the DMS on the call

2. Numa

Numa builds voice AI for dealership service departments. It says every product runs on one system connected to CDK, Reynolds and Reynolds, Tekion, Dealertrack and Xtime, and its appointment agent books into real open slots.

• Best for: franchise dealers where service calls drive volume
• Strengths: listed as a GM iMR approved vendor and available through FordDirect
• Limits: Numa publishes a ranking that includes itself

3. Spyne Vini AI

Spyne says Vini AI integrates natively with CDK, Reynolds and Reynolds, VinSolutions, Xtime and Tekion. Spyne ranks tools on one criterion, automotive fit, and its own product sits in that ranking.

• Best for: dealers wanting sales and service on one dealership AI
• Limits: treat vendor-reported results as claims to test

4. Toma

Stork.AI describes Toma as automotive-native voice agents that answer every dealership call, automate service scheduling with dealer-specific safeguards, and write outcomes back to the DMS.

• Best for: service departments wanting booking plus DMS write-back

5. Open

Open says it plugs into your DMS and phone line, splits sales and service calls automatically, books service in the live schedule and qualifies sales leads against inventory.

• Best for: dealers that want sales and service BDC, including outbound follow-up
• Limits: a general platform with a dealership product; check dealer references

6. Impel

Stork.AI lists Impel as an end-to-end AI platform for automotive retail, from inquiry to post-sale, with conversational AI for phone and messaging, service scheduling and sales BDC.

• Best for: dealers wanting phone AI inside a broader retail platform
• Limits: heavier than a phone-only need

How to Choose an AI Receptionist for a Dealership: Checklist

• DMS and scheduler
  • Is your DMS supported, and is booking live or batched?
  • Does it write back, or only read?
• Call types
  • Service, sales, parts, body shop, recalls?
• Phone system
  • Can it transfer cleanly to each department?
    • Test transfers on your own lines during the pilot
• Ownership
  • Who at the store listens to calls each week?

For phone-system detail, see how AI voice agents work with an existing PBX. For booking-led use cases, see our guide to AI voice agents for appointment booking. The Voxentis product page lists its features.

Next Step

Need AI answering behind your existing dealership PBX, without DMS booking? Book a LuMay demo and bring your call routing plan.