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Integrations · Support
Freshdesk
Create and update support tickets from customer calls.
Freshdesk integration lets your LuMay voice agent create, update, and route support tickets from live customer calls. Configure the connection once, then attach it to any approved agent workflow.
Key benefits
- Ticket creation
- Issue updates
- Agent notes
Common use cases
- Customer service calls
- Support escalations
- Post-call ticket summaries
Full setup guide on our docs
Step-by-step setup can include credentials, permissions, workflow rules, screenshots, and agent-side configuration.
Ask for the Freshdesk setup guideBuild a voice agent that uses Freshdesk
Start free, configure the integration from your workflow, and attach it to the voice agent that handles your customer conversations.
