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Integrations · Support

ServiceNow

Connect voice workflows to ITSM and service operations.

ServiceNow integration lets your LuMay voice agent connect caller requests to ITSM, service operations, and internal ticket workflows. Configure the connection once, then attach it to any approved agent workflow.

Key benefits

  • ITSM workflow updates
  • Incident creation
  • Service desk automation

Common use cases

  • Employee IT support
  • Incident triage
  • Internal operations requests

Full setup guide on our docs

Step-by-step setup can include credentials, permissions, workflow rules, screenshots, and agent-side configuration.

Ask for the ServiceNow setup guide

Build a voice agent that uses ServiceNow

Start free, configure the integration from your workflow, and attach it to the voice agent that handles your customer conversations.

Create voice agentBook a demo

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