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Integrations · Support
Zendesk
Route support requests and sync customer issue details.
Zendesk integration lets your LuMay voice agent manage support requests and customer context from voice conversations. Configure the connection once, then attach it to any approved agent workflow.
Key benefits
- Real-time ticket handling
- Streamlined routing
- Better customer context
Common use cases
- Support intake
- Case status updates
- Escalation workflows
Full setup guide on our docs
Step-by-step setup can include credentials, permissions, workflow rules, screenshots, and agent-side configuration.
Ask for the Zendesk setup guideBuild a voice agent that uses Zendesk
Start free, configure the integration from your workflow, and attach it to the voice agent that handles your customer conversations.
