10 Best AI Phone Ordering Systems for Restaurants in 2026

It is 7: 15 on a Friday. Three tickets are printing, the host is seating a party of eight, and the phone rings again with a caller who wants a large pizza, half pepperoni, no onions, on a gluten-free crust. AI phone ordering systems for restaurants are built for that moment: they answer, take the order with its modifiers, read it back, and pass it to the kitchen or to a person.

This guide compares ten restaurant voice AI options that take telephone orders, or can be configured to. It is written for owners, operations managers, and multi-location operators weighing purpose-built ordering tools against configurable platforms.

Disclosure: LuMay AI publishes this article, and LuMay Voice Agents (Voxentis) is one of the ten options. We did not run independent hands-on tests. Every capability, integration, and price below comes from each vendor’s own website or help documentation, reviewed in October 2026, so confirm the details in a live demo before you sign.

How we selected these options

• Phone order capture. Each option documents taking orders during a call, or a configurable workflow that can. Reservation-only and drive-through-only tools are excluded; Slang AI and Popmenu AI Answering, for example, text callers an online-ordering link rather than taking the order on the call.
• Ordering depth. Modifiers, unavailable items, read-back confirmation, and payment handling.
• Integration path. Whether a POS connection is listed as a native integration or requires custom work.
• Staff escalation. How calls reach a person when needed.
• Pricing. Published prices are quoted; otherwise we say so.

LuMay appears first because it publishes this guide. The numbering is not a ranking, and each option suits a different kind of operation.

AI Phone Ordering Systems Compared at a Glance

Prices are the vendors’ own published figures as of October 2026 and exclude payment processing, telephony, and tax unless stated.

1. LuMay Voice Agents (Voxentis)

LuMay Voice Agents, also branded Voxentis, is a configurable voice agent platform rather than a restaurant-only product. A restaurant builds an inbound agent around its menu, order rules, and escalation policy.

• Best fit: Groups that want one agent for orders, menu questions, and follow-up calls, and can fund POS integration work.
• Ordering workflow (proposed configuration): The visual flow builder can step through item capture, required modifiers, a full read-back, and a ticket or handoff. Menus and allergen notes load into the knowledge base as text, Markdown, or PDF.
• Benefits: Escalation passes a live summary to staff, and transcripts plus analytics show where callers got stuck.
• Pros: 25+ languages listed; inbound and outbound calling on one platform; 14-day free trial.
• Limitations: No restaurant POS is listed. Its only Square integration is Square Appointments, which does not cover POS ordering, and the Stripe page documents billing context rather than in-call card capture.
• Integration requirements: Twilio for numbers and SMS; custom REST API or webhook work to reach a POS or KDS.
• Pricing: Basic $249/mo, Starter $499/mo, Growth $999/mo, Enterprise custom; connectors add $0.10/min. SMS needs Starter or above and payments need Growth (voice agent pricing).

2. Loman AI

Loman AI is a restaurant-specific phone agent for pickup and delivery orders.

• Best fit: Single sites through enterprise brands already on Toast, Square, or Clover.
• Ordering workflow: Captures substitutions, add-ons, and allergen requests, flags 86'd items through its Toast integration, and takes card payments on the call.
• Benefits: Combo upsell prompts; calls transfer to a live line or leave staff a transcript.
• Pros: Wide POS coverage; no per-minute fees stated.
• Limitations: Stated setup time varies from under 24 hours to 24–48 hours.
• Integration requirements: Native pages for Square, Toast, SpotOn, Clover, Shift4, Aloha, Olo, and Stream; custom work is an Enterprise option.
• Pricing: The pricing page lists no amounts; a Loman blog post says plans start at $199/mo.

3. Kea

Kea routes phone orders through the POS to the kitchen display and offers several ways to collect payment.

• Best fit: Pizzerias and other complex menus, plus multi-unit groups.
• Ordering workflow: Handles substitutions, spots 86'd items and suggests swaps, and can hold an order until a texted payment link is paid.
• Benefits: Branded SMS confirmation with make time; per-item upsell rules.
• Pros: Pay-now, pay-on-arrival, and capped pay-on-arrival options.
• Limitations: Kea’s blog acknowledges a shorter POS list than some rivals and brief extra confirmations; forwarding needs a second store line.
• Integration requirements: Toast, Square, Clover, Olo, or direct-to-printer.
• Pricing: $450/mo per a Kea blog post, plus Kea Pay fees of 2.9% + $0.30 per transaction.

4. Maple

Maple adds POS ordering on its Pro plan; its lower tier answers calls only.

• Best fit: Independents and small groups that want published monthly prices.
• Ordering workflow: Enforces required modifiers, reads back the order with prices, and syncs availability from the POS once menu changes are published.
• Benefits: Payment links and confirmation texts are part of Pro.
• Pros: Published tiers; 18 POS integrations listed.
• Limitations: Per its help center, cash callers transfer to staff, after-hours orders aren’t processed, and orders need call forwarding enabled to reach the POS.
• Integration requirements: Toast, Square, Clover, Shift4 Dine, Lightspeed, Oracle Simphony, SpotOn, and more.
• Pricing: Voice $150/mo (no ordering); Pro $350/mo or $220/mo billed yearly; Enterprise custom (pricing).

5. VoiceBit

VoiceBit targets US independents such as pizza, chicken, and fish shops.

• Best fit: Owner-operated takeaway shops wanting a fast go-live.
• Ordering workflow: Builds the ticket from the live menu with modifiers and prices, reads it back, and takes a card on the call or by text link.
• Benefits: Orders arrive as normal POS tickets, so nobody re-keys them at the counter.
• Pros: About 36 POS integrations listed; no long-term contract.
• Limitations: Public pages don’t describe 86'd-item handling or staff transfer.
• Integration requirements: Toast, Clover, Square, Lightspeed, HungerRush, SkyTab, and others; go-live stated within 24 hours.
• Pricing: Not published.

6. Certus AI

Certus AI aims to make phone orders land in the POS as if a cashier had keyed them in.

• Best fit: Independents through franchises.
• Ordering workflow: Handles modifiers and dietary requests, reads back the total, and collects payment on the call, by SMS link, or at pickup.
• Benefits: Spanish calls are included as standard.
• Pros: Published price; no setup fee or contract stated; 30-day money-back guarantee stated.
• Limitations: Setup claims range from same day to 48 hours, and staff transfer is described only as routing complex queries.
• Integration requirements: Toast, Square, Clover, SkyTab, and Aloha, or printer and dashboard routing (Toast integration).
• Pricing: $250/mo with ordering, per its homepage comparison table.

7. VOICEplug AI

VOICEplug AI offers a Phone AI product and a pizza-specific PizzaVOICE variant.

• Best fit: Pizza operators and multi-location chains.
• Ordering workflow: Captures exclusions, special prep, and size variants, suggests add-ons such as garlic bread, and reads the order back before sending a kitchen ticket.
• Benefits: A published five-day onboarding plan, from menu setup to live calls.
• Pros: Separate plans for single sites and chains.
• Limitations: Menu changes take up to 24 hours, so a mid-shift sell-out needs another route; payment and transfer flows aren’t detailed.
• Integration requirements: Clover, Square, Toast, FoodTec, Revel, Speedline, Olo, Qu, NCR, and others.
• Pricing: Not published (VoicePlug Plus and VoicePlug Pro).

8. ConverseNow

ConverseNow sells Phone Order AI alongside drive-through, text, and kiosk ordering.

• Best fit: Large quick-service and pizza chains.
• Ordering workflow: Vendor demo transcripts show a caller choosing size and extra cheese, upsizing a combo, and confirming with “does that sound right?”
• Benefits: Upsell logic can change by time, order size, or guest behavior.
• Pros: Enterprise POS coverage; multilingual recognition with a Spanish demo.
• Limitations: 86'd items, SMS receipts, phone payments, and staff transfer aren’t publicly documented.
• Integration requirements: Brink, Fiserv, Focus, NCR Aloha, Olo, PAR, Qu, Xpient, and ItsaCheckmate; onboarding trains the agent on your menu and promotions.
• Pricing: Not published.

9. SoundHound AI

SoundHound AI serves enterprise chains and runs a separate self-serve product for Square and Toast restaurants.

• Best fit: National brands, or small operators already on Square or Toast.
• Ordering workflow: Accepts order modifications, forwards requests it can’t handle, and sends an SMS confirmation or payment link depending on the POS (help center).
• Benefits: Enterprise agents suggest add-ons and promotions.
• Pros: Named large-chain deployments; call forwarding to staff.
• Limitations: The SMB help center lists Square or Toast only, English-only calls, and menu changes handled by account management.
• Integration requirements: Square or Toast for SMB; enterprise integrations scoped with SoundHound.
• Pricing: Not published.

10. Revmo

Revmo captures each item, processes payment, and syncs the order to the POS in one call.

• Best fit: Multi-location brands planning a phased rollout.
• Ordering workflow: Built for toppings, modifications, and split orders, with Stripe-based payment processing.
• Benefits: Escalation rules can trigger on tone, intent, or confidence, passing full context to staff.
• Pros: 32 languages listed; a structured path from a seven-day audit to network rollout.
• Limitations: Annual agreement and a one-time setup fee on every plan.
• Integration requirements: Toast, Olo, Square, and Revel; custom integrations on Enterprise.
• Pricing: Custom on all tiers (pricing).

Where LuMay Fits in Restaurant Phone Ordering

LuMay is not a POS plug-in. For a restaurant, its value is an inbound voice agent that follows your order rules, answers menu questions from your own documents, and passes calls to staff with context.

The table separates documented capabilities from proposed restaurant configurations and flags where custom work is needed.

A configured flow lets you set rules that fit your kitchen, such as routing every nut-allergy question to a person. See the voice agent features for escalation and analytics tools, and the voice agent integrations for connectors available today.

LuMay publishes no restaurant customer results, so estimate value from your own call logs. Its guide to reducing missed business calls explains how to measure answered calls separately from completed outcomes.

Buyer Checklist for Automated Phone Ordering

Run each shortlisted vendor through the same test call: a burger with no cheese and a swapped side, a sold-out special, and a request for a manager.

• POS: Is your exact POS a native integration, or custom work you pay for?
• Modifiers: Are required choices enforced and add-ons priced correctly?
• Unavailable items: How fast does an 86'd item reach the agent, and who updates it?
• Confirmation: Does it read back the full order and text a pickup time?
• Payment: Card on the call, payment link, or pay at pickup, and at what fee?
• Peak calls: How many simultaneous calls, and what happens when the kitchen pauses orders?
• Escalation: Can allergy and catering calls go straight to a manager?
• Languages: Which languages are included on your plan?
• Contract: Term length, setup fees, and who keeps the phone number if you leave.

See a Restaurant Ordering Flow Before You Decide

To see how a configurable agent would handle your menu and escalation rules, book a walkthrough of LuMay Voice Agents. Bring a few real call scenarios and ask which steps are native and which need integration work.